Terms & conditions

Last updated: 2 October 2026

These Terms and Conditions apply to the use of this website and to all enquiries, bookings, stays and meals at Akash Palace (“Hotel Akash Palace & Restaurant”, “we”, “us”, “our”), B A, National Highway, Chotila, Surendranagar District, Gujarat 363520, India. By using this website, sending us an enquiry or staying with us, you agree to these terms.

1. Enquiries and bookings

  • Sending an enquiry through our website, WhatsApp, phone or email is a request, not a confirmed booking.
  • A booking is confirmed only when we confirm it to you by phone, WhatsApp or email, stating your dates, room type and rate. Where we ask for an advance payment, the booking is confirmed once it is received.
  • Rooms are offered on a first-come, first-served basis. During Navratri and other festival periods, demand is very high and we may ask for a larger advance or a minimum stay.
  • Please give accurate details when you enquire, including the number of guests. We may refuse or cancel bookings made with false information.

2. Rates and payment

  • Rates vary by season, room type and festival dates. Rates shown on this website, if any, are indicative; the rate we confirm to you for your dates is the one that applies.
  • Unless we say otherwise, rates are per room per night and taxes (including GST) are charged as applicable.
  • We do not take payments on this website. Payment is made at the hotel or by a method we confirm to you directly. We will never ask for card or bank details through this website.
  • Extra beds, extra guests, meals not included in your rate, room service and other services are charged separately.

3. Cancellations and changes

  • To cancel or change a booking, contact us as early as possible by phone or WhatsApp.
  • Cancellations received at least [48 hours] before the check-in date: any advance paid will be refunded in full.
  • Cancellations received later, or if you do not arrive (no-show): we may keep up to one night’s charge from any advance paid.
  • For festival dates and group bookings, different terms may apply; we will tell you when we confirm the booking.
  • If you leave earlier than booked, charges for the remaining nights may apply.
  • Refunds, where due, are made within 7 working days to the original payment method.

4. Check-in and check-out

  • Check-in time is [12:00 noon] and check-out time is [11:00 am]. Early check-in and late check-out depend on availability and may be charged.
  • Our reception is open 24 hours. If you expect to arrive late at night, please tell us in advance.
  • Identification: as required by law, every adult guest must show a valid government-issued photo ID at check-in (for example Aadhaar, passport, driving licence or voter ID). Foreign nationals must show their passport and valid visa; we are required to submit Form C to the authorities. We may refuse check-in if valid ID is not provided.
  • The number of guests in a room must not exceed the occupancy confirmed for that room.
  • Guests under 18 must be accompanied by a parent or guardian.

5. During your stay

  • Alcohol: Gujarat is a dry state under the Gujarat Prohibition Act, 1949. Possession or consumption of alcohol is not permitted on our premises.
  • Smoking: smoking is not permitted in rooms, the restaurant or any indoor area.
  • Visitors: visitors who are not registered guests are welcome in the lobby and restaurant but may not stay in rooms overnight.
  • Pets are not allowed.
  • Please respect other guests, many of whom rise early for darshan, and keep noise to a minimum, especially between 10:00 pm and 6:00 am.
  • Guests are responsible for any damage to the room or hotel property caused by them or their visitors, and may be charged for repairs or replacement.
  • We may refuse service to, or ask to leave, any guest whose behaviour is unlawful, unsafe or seriously disturbs others, without a refund for the remaining stay.
  • Illegal items, weapons, inflammable materials and cooking appliances are not allowed in rooms.

6. Food and restaurant

  • Menu items described on our website are indicative and may change with the season and availability. Please check today’s preparations with our staff.
  • Jain and other dietary preparations are made on request on a best-effort basis. If you have a food allergy, please tell us before ordering; our kitchen handles many ingredients and we cannot guarantee that any dish is completely free of a particular allergen.
  • For large families and groups, please give us advance notice so we can prepare.

7. Valuables and lost property

  • Please keep valuables, cash and jewellery with you or ask at reception about safekeeping. We are not responsible for loss of, or damage to, valuables left unattended in rooms or public areas, except where caused by our negligence.
  • Items left behind are kept for 30 days. We can arrange to return them at your cost.

8. Our liability

  • We take reasonable care to provide the services you book. To the extent permitted by law, we are not liable for indirect or consequential losses, or for losses caused by your own actions or those of your visitors.
  • We are not responsible for failure or delay in providing services caused by events beyond our reasonable control, including natural disasters, power or water outages, festival crowds and traffic, government orders, strikes or public health restrictions. In such cases we will try to offer alternative dates or refund any advance for services not provided.
  • In rare cases, such as essential maintenance, we may need to move you to a room of the same or a higher category.

9. Use of this website

  • We try to keep the information on this website accurate and up to date, but room details, photographs, distances, travel times and menu descriptions are for general guidance only. Photographs may show a representative room of the same category.
  • Travel times and directions shown with Google Maps are estimates provided by Google and may vary with traffic and festival crowds.
  • The text, photographs, logo and design of this website belong to Akash Palace or are used with permission. You may not copy or reuse them for commercial purposes without our written permission.
  • You must not misuse this website, including sending false enquiries, spam, harmful code, or attempting to access areas you are not authorised to use.
  • Links to other websites and services, such as WhatsApp and Google Maps, are provided for convenience. We are not responsible for their content or practices.
  • Our use of your personal data is explained in our Privacy Policy.

10. Changes to these terms

We may update these terms from time to time. The version on this page on the date of your booking applies to that booking.

11. Governing law

These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at Surendranagar, Gujarat. We would always prefer to resolve any concern with you directly first, so please speak to us.

12. Contact us

Akash Palace, B A, National Highway, Chotila, Surendranagar District, Gujarat 363520
Phone, WhatsApp and email: as shown on our Contact page